FAQ

We are not currently offering any tours at our Queen St mill and dye house, but we are so proud to welcome you to our brick & mortar yarn store! You'll find everything Spincycle has to offer, along with a carefully curated selection of yarn from our favorite dyers and some pretty fabulous knitting accoutrements.

Spincycle Yarns & Supply Co.
112 Grand Avenue 
Bellingham WA 98225

We are open Tuesday-Wednesday 10am - 5pm and Thursday-Saturday 10am - 6pm. We are closed Sundays and Mondays. 

We want y'all to be happy with your yarns, so please take advantage of the order notes box at the bottom of the shopping cart. That's the right spot to tell us exactly what you're looking for in your skein! Super saturated? Pale and wintry? The one with more blue and less pink? We will do our very best! 

Please note: We cannot honor requests emailed after purchase or through any other method; you must use the order notes box in the shopping cart.

We are not able to combine shipping on multiple orders, nor can we make any adjustments to your order once it has been processed and packaged for shipping. Please double check your cart before clicking through payment. If you purchased the wrong colorway by mistake, you can email orders@spincycleyarns.com to request an order cancellation. If we get your message in time, we will cancel and refund the order. If the order is already in process or has shipped, see our returns policy below.

If the colorway or item you want is not in stock, you can sign up to receive a restock notification by email. Look for the EMAIL WHEN AVAILABLE option available on any out-of-stock item.

When an item has been out of stock for a while, or is popular due to a new pattern release, there may be a LOT of folks signed up for restock notifications. When we stock the item, all of the restock notifications go out at the same time. Depending on when you check your email, the item might already be sold out again by the time you click over. 

We can wind your skeins into balls for a fee. Click here for that service. Wound yarn is not eligible for returns, unless there was a fulfillment error on our end.

What are your shipping rates?

Up-to-date info about shipping can be found here for domestic orders, or here for international orders. 

With the exception of our seconds mystery bags, we seldom offer discounts or sales. The reason for keeping our pricing constant is that we don't want to undercut our stockists. We do our best to respect all of the work that yarn shops put into this industry.

Regarding our yarn prices: We have a staff of twenty+ highly trained folks making your yarn. They have each undertaken a huge amount of on-the-job training to learn to mill yarn and to maintain and fix machinery. It is really important to us that working at Spincycle Yarns be a viable career for everyone who works here, so we provide healthcare, retirement benefits, livable wages, sick and holiday pay, profit sharing, and a safe and clean work environment. When you purchase Spincycle Yarns, you make all of this possible. Thank you!

Our wool is grown, processed, dyed and spun in the USA. The only part of the process we don't do ourselves is the scouring and combing. We don't have the capacity to scour and comb the 10+ tons of wool that we move through our mill each year, so that part is done for us at Chargeurs mill in South Carolina.

The non-superwashed wool that we use in Trine is a blend of Corriedale, Rambouillet and Columbia breeds, from sheep raised in Wyoming and Colorado. Our superwashed wool blend, used for Dyed In The Wool, Dream State, and Plump, consists of Rambouillet, Targhee and Merino breeds, raised primarily in South Dakota and Wyoming. Wilder is Wyoming-raised Rambouillet. Our Nocturne is the only non-US-grown wool we buy, and it is non-superwashed European merino. Metamorphic is a blended combination of any or all of the above. 

The sheep that supply us with our wool are 100% non-mulesed.

When we pull the yarns for your online order, skeins from the same colorway will be a good match to one another. However, lots - and even skeins within lots - vary pretty wildly! That's due to our unique "dyed in the wool" process, in which we dye the fiber before it is spun into yarn, resulting in slow color changes and completely unique skeins!

We recommend that you purchase all skeins for a project at once so that we can make sure they match well. Should you need to match an existing skein with a new purchase, feel free to email a photo to orders@spincycleyarns.com. We will be happy to help make the best match possible from on-hand stock.

Our mill is pretty small, as mills go. And the process is still very hands on... very human. No skein is perfect! Though we aim high, idiosyncrasies happen. If you run into a slub, it can usually be teased out gently. Splices aren't common in our skeins, but do occur when we need to join an end from one bobbin to an end from another to wind off a full yardage skein. We use a mechanical, compressed air splicer to ensure a very firm splice that will not pull apart, and we make sure to join yarns at matching color sections.

Please contact us if you feel you’ve received a skein that has slipped past quality control and is too irregular.