FAQ

 Can I shop in person or come for a mill tour?

Unfortunately, we are not able to offer mill tours or in-person shopping. We are not set up for retail sales on site, and it would be unsafe to allow folks near the milling/dyeing equipment. We do throw the very occasional open house, or trunk show, or pop-up (when we're not in the midst of a pandemic, of course) so follow us on Instagram  - or better yet, subscribe to our newsletter, where we dish the really good stuff - to find out when we can welcome you back!

Local folks are welcome to take advantage of local pickup, however! Use the code LOCALPICKUP at checkout to remove the shipping fee. Someone will contact you when your order is ready, and we will meet you at the front door with your yarn! Please wear a mask if you are unvaccinated. 

How do I make a special request about my order?

We want y'all to be happy with your yarns, so please take advantage of the order notes box at the bottom of the shopping cart. That's the right spot to tell us exactly what you're looking for in your skein! Super saturated? Pale and wintry? The one with more blue and less pink? We will do our very best!

Please note: We cannot honor requests emailed after purchase or through any other method; you must use the order notes box in the shopping cart.

 Can I make a change to my existing order or combine shipping on multiple orders?

We are not able to combine shipping on multiple orders, nor can we make any adjustments to your order once it has been processed and packaged for shipping. Please double check your cart before clicking through payment. If you purchased the wrong colorway by mistake, you can email orders@spincycleyarns.com to request an order cancellation. If we get your message in time, we will cancel and refund the order. If the order is already in process or has shipped, see our returns policy below.

 Can you let me know when an item is back in stock?

If the colorway or item you want is not in stock, you can sign up to receive a restock notification by email. Look for the EMAIL WHEN AVAILABLE option available on any out-of-stock item.

When an item has been out of stock for a while, or is popular due to a new pattern release, there may be a LOT of folks signed up for restock notifications. When we stock the item, all of the restock notifications go out at the same time. Depending on when you check your email, the item might already be sold out again by the time you click over. 

 I think I got cart-jacked. What's up with that?
Adding yarn to your cart won't reserve it for you. It isn't yours until you make it all the way through the purchase process. We get a lot of emails from folks whose coveted items disappeared from their carts while shopping for more yarn or while checking out. Unfortunately, we aren't able to offer shopping cart holds. That's a very sweet feature you've probably enjoyed when buying airline or concert tickets, but it's just not a thing on small business commerce websites. To be as fast as possible during checkout, consider using one of the several express checkout features on your laptop or phone, such as Apple Pay or PayPal.
 Can you wind my yarn into balls for me?

We can wind your skeins into balls for a fee. Click here for that service. Wound yarn is not eligible for returns, unless there was a fulfillment error on our end.

 How can I return my yarn?

We know that sometimes the yarn arrives and it's just not right for you! Not a problem. We will gladly refund the purchase price, minus shipping, to your original form of payment.

Yarn returned in its original condition will be accepted within 30 days of receipt (or 6 weeks for international orders). If you have opted for ball winding service, your yarn is not eligible for returns. We cannot refund you for orders returned after these dates, or for yarns that are covered in pet hair, or that smell like smoke or perfume. Purchases of discounted items are final. This includes "seconds" and discontinued colorways.

Please mail to:

Spincycle Yarns & Supply Co.
112 Grand Ave. Ste. 105
Bellingham WA 98225

You must include order number! Without an order number, it is very difficult or impossible to figure out whose account to apply a refund to.

Please note: We cannot accept yarn purchased from our stockists. That yarn must be returned to the shop from which it was purchased.

If we made a mistake in your order fulfillment, we will generate a return label and email it to you if we are able, or reimburse your shipping cost to return it, and we will ship your replacement skein(s) for no additional shipping cost.

We reserve the right to retain 20% of your refund for a restocking fee. Restocking fees are applied to orders returned without order numbers and returns accompanied by rude or abusive notes or emails. Just because you didn't like your colorway, it doesn't mean heads need to roll!

 Can I make an exchange?

Because of fluctuating inventory numbers and how quickly some colorways sell out, we cannot offer exchanges. Instead, please make a new purchase and then send back your original purchase for a refund.

What are your shipping rates?

Domestic orders are shipped for a flat rate of $6.

Canadian orders are shipped via USPS, DHL or UPS for a flat rate of $25.

Australian orders are shipped via USPS, DHL or UPS for a flat rate of $37.

All other international packages are shipped via USPS, DHL or UPS for a flat rate of $35.

Unfortunately, we cannot be responsible for your carrier delivering to the wrong address, or for stolen packages. If you would like to insure your package, let us know right away, and we will send separate invoice for the insurance cost. The customer assumes responsibility for any mistakes made entering the shipping address.

ATTENTION: Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. We cannot falsify the value of the contents of your package, and deliveries that are returned for refusal to pay duties are not eligible for a refund. 

 Can I get a discount code?

With the exception of our semi-annual seconds sales, we seldom offer discounts or sales. The reason for keeping our pricing constant is that we don't want to undercut our stockists. We do our best to respect all of the work that yarn shops put into this industry.

Regarding our yarn prices: We have a staff of twenty highly trained female and non-binary folks making your yarn. They have each undertaken a huge amount of on-the-job training to learn to mill yarn and to maintain and fix machinery. It is really important to us that working at Spincycle Yarns be a viable career for everyone who works here, so we provide healthcare, retirement benefits, livable wages, sick and holiday pay, profit sharing, and a safe and clean work environment. When you purchase Spincycle Yarns, you make all of this possible. Thank you!

 Where is your wool from? 

Our wool is grown, processed, dyed and spun in the USA. The only part of the process we don't do ourselves is the scouring and combing. We don't have the capacity to scour and comb the six to eight tons of wool that we move through our mill each year, so that part is done for us at Chargeurs mill in South Carolina.

The non-superwashed wool that we use in Versus is a blend of Corriedale, Rambouillet and Columbia breeds, from sheep raised in Wyoming and Colorado. Our superwashed wool blend, used for Dyed In The Wool and Dream State, consists of Rambouillet, Targhee and Merino breeds, raised primarily in South Dakota and Wyoming. Wilder is Wyoming-raised Rambouillet. Our Nocturne is the only non-US-grown wool we buy, and it is non-superwashed European merino.

The sheep that supply us with our wool are 100% non-mulesed.

I ordered the same colorway on separate occasions but my skeins don't look alike. Is this a mistake? 

When we pull the yarns for your online order, skeins from the same colorway will be a good match to one another. However, lots - and even skeins within lots - vary pretty wildly! That's due to our unique "dyed in the wool" process, in which we dye the fiber before it is spun into yarn, resulting in slow color changes and completely unique skeins!

We recommend that you purchase all skeins for a project at once so that we can make sure they match well. Should you need to match an existing skein with a new purchase, feel free to email a photo to orders@spincycleyarns.com. We will be happy to help make the best match possible from on-hand stock.

 I found a slub or splice in my skein. What’s up with that?

Our mill is very tiny, as mills go. And the process is still very hands on, very human. No skein is perfect! Though we aim high, idiosyncrasies happen. If you run into a slub, it can usually be teased out gently. Splices aren't common in our skeins, but do occur when we need to join an end from one bobbin to an end from another to wind off a full yardage skein. We use a mechanical, compressed air splicer to ensure a very firm splice that will not pull apart, and we make sure to join yarns at matching color sections.

Please contact us if you feel you’ve received a skein that has slipped past quality control and is too irregular.

 How should I care for my knitted items?
For high contrast colorwork, we recommend steam blocking to avoid color transfer. Some dye colors are notoriously difficult to set, and may exhaust some color even after our final wash. Please keep this in mind if you are combining any hand dyed yarn with a light color in the same project. If you plan to combine a hand dyed yarn, especially a very saturated colorway, with a lighter yarn, we suggest you test your darker skeins for possible color transfer by soaking them first. To wash your knitwear, a quick cold water dip with a no-rinse wool wash is recommended.