Contact Us

Need to reach us by email? First, please read our FAQ page! We've answered our most often asked questions there. Our customer service team is small, and to make the best use of their time, they are not able to respond to questions already answered in the FAQs. 

If you have a question or concern about your recent online order, need help with tracking, or wish to modify or cancel an order that has not processed yet, please email Include your order number in the subject line. Please note that we do not have additional information on the location of your package other than what is provided by the tracking number. 

If you need to reach our customer service team, email They are happy to help. Have a simple question about colors for a project? Wondering when a colorway will be back in stock? Fire away! Please note that our team works a normal five day work week. They're not here 24/7 (and we hope you don't live at your work either!), so please be patient while awaiting a response.

If you need a more in depth chat about your next project, if you want to personally select your perfect skeins, or if you have any other needs that will take a bit of time, we ask that you book a virtual appointment