|Processing time for online orders is 1-3 days.|
|ATTENTION: If you order yarn from outside of the United States, you are responsible for paying your country's duties. We will not falsify the value of the contents of your package, and deliveries that are returned for refusal to pay duties are not eligible for a refund.|
|Canadian orders are shipped via DHL or UPS for a flat rate of $25.|
|Australian orders are shipped via DHL or UPS for a flat rate of $37.|
All other international packages are shipped via DHL or UPS for a flat rate of $35.
|Incorrect Delivery Address or Stolen Packages|
|Unfortunately, we cannot be responsible for your carrier delivering to the wrong address, or for stolen packages. If you would like to insure your package, let us know right away, and we will send separate invoice for the insurance cost. The customer assumes responsibility for any mistakes made entering the shipping address.|