1) Why can't I view the yarns in the Wholesale menu? If you have gotten this far, you are logged in correctly. Congrats on that! If you can't see or shop the yarns, it's probably because our ordering period is closed for now. If you feel like there is still an error, email info@spincycleyarns.com and we'll help you out!
2) I had access to the Wholesale menu, but now I don't. What happened? Stockists are required to meet an annual order minimum and place at least one order every 12 months. If you haven't met both of these requirements, your account may be disabled. To become active again, we may ask you to join the queue for new stockists and start the waitlist process over.
3) What is the best way to order? We have now switched to a timed open order system for receiving purchase orders. We'll be sending all active Stockists advance notice about upcoming wholesales openings, so please make sure you have the correct email address attached to your account. We are not responsible for overactive spam filters, so please check occasionally; and if you miss the wholesale open window, we may not be able to squeeze in any or all of an order placed after we close the wholesale portal. We open the wholesale ordering period for one week, about four times per year. When we're open, you can use our Wholesale menu to add yarns by line and colorway to your cart, and you will be allowed to check out without payment. This produces the purchase order we use to calculate our production quantities and fill your orders.
4) Do you offer Net 30 terms? Sorry, we do not. We will invoice you when your partial or entire order is ready to ship. We cannot ship unpaid orders. Once we invoice you, the invoice is valid for FIVE BUSINESS DAYS. After that, your purchase order will be cancelled.
5) Can I pay my invoice by check or wire transfer? You can! However, we only hold ready-to-ship orders for FIVE BUSINESS DAYS from when we send the invoice. To prevent your order from being cancelled, please let us know that the check is on the way.
6) When will my yarn arrive? Our lead times vary based on the cumulative size of all orders placed during the wholesale open period. As you can imagine, lead time is affected by time of year, trending patterns, popularity of new colorways, etc. If you want some of your order to start shipping as soon as possible, we are happy to invoice and ship partial orders once we have enough of your order to fill a box. We can ship partial orders all throughout our wholesale order production, or we can hold your entire order until it is complete. You will need to let our wholesale liaison know your preference by contacting info@spincycleyarns.com
7) May I order a custom colorway? Yes! We love dyeing custom colorways when time and production schedules allow. There is a waitlist for exclusive colorways, and we do require some creative work on your part. Shop exclusives are subject to their own annual minimum quantities. Please click here for more info!
8) Can I be the exclusive Spincycle Yarns stockist in my area? Ah, this question! We get it a lot. Here's the thing. We don't get involved in exclusivity negotiations. Every single skein of Spincycle is unique, even if a shop near you carries Spincycle, your inventory is still one of a kind! If you still feel like you want exclusivity, we encourage you to work it out with your nearby LYS!
9) Can we host a Spincycle Yarns trunk show? Yes! Click here for details.